The frequently asked questions or FAQ section of a online Casino site is meant to intercept basic quandaries. Online gaming sites always recommend clients visit this section prior to contacting customer service. Such sites contain information that customers are frequently asked about, which is why they develop such a section. As common problems make themselves known, customer service places solutions in the FAQ section.
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This provides clients with a quick fix, and frees up customer service for more complex problems. FAQ sections are usually divided into categories that focus on how to start, how to achieve bonuses, how to fix technical glitches, how to deposit, how to withdraw, and how to use the cashier.
Many online Casinos have an online chat feature that allows direct connection to customer service. This is handy as it helps clients gain instant satisfaction, and clears the phone lines for one on one service. Sites that do not posses live chat opt for a FAQ section as it will contain all the necessary information a live chat would produce anyway. If the FAQ section fails you then is time to contact customer service. FAQ sections are not just for solving problems however, they also serve informational purposes as well.
The large volume of information readily available in a FAQ section can be daunting. Especially if one looks at as things they need to know. The truth is the information within a FAQ section only needs to fit your criteria. If you want to know how to deposit funds, all you need to reference is the section on depositing funds. You do not need to visit all the other sections. In this way you mine the FAQ section for the valuable information you need. This can be basic information on what software needs to be downloaded before play, general system requirements, and how to properly register. Most details can be figured out using common sense so many only use the FAQ section when they run into a problem.
FAQ sections are usually the place to find security information. So if you are worried about safety and want to know how to properly protect your investment, reading the security catagory of the FAQ section will tell you what you want to know. Terms and conditions also contain this information but it takes a lengthy amount searching to find it. FAQ sections also have information relating to the Casino itself as well as licensing.
Some gambling sites have extended FAQ sections that contain more specific information. Remember, FAQ sections deal in general information. They present a wide berth of information for a group not an individual. Individual problems may require customer service intervention to solve. So if you are experiencing a problem that is relegated just to you questions like wagering requirements. However, if your question is related to you in particular the use of a FAQ section will not help. This also applies to technical questions.
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