Casino-Mate is a relatively established company in the world of online casinos and has a distinct focus towards living up to the long history of pokies in New Zealand. Hitting the ground running, Casino-Mate has partnered with Microgaming to provide the very best that players can find online. Offering free pokies and free spins to bring as many people as possible, Casino-Mate seeks to refine the online experience into something more authentic for NZ players. Where many casinos tend to go little further than just bringing their website online, here we have a group that has focused from the start on making Kiwi players feel at home.
When You Visit Casino-Mate
Some casinos seem to struggle with the notion that a website cannot be as gilded as a building, and smother it in constantly flashing colours that obscure the actual games. Casino-Mate goes with a relatively subdued green and black theme that not only avoids causing any seizures but also makes for an accessible and easy to read interface. The layout is nicely spread out with clear options, although, the separation of the casino and casino games feels a little odd and could be more distinct. Navigation is largely straightforward but it does lack somewhat in the visual presentation of each one. Games sets are selected on the left and then presented in the middle, with pokie hunting being much less intuitive than expected. After getting used to the intuitive functionality of modern web design, it can be a little frustrating to click through the number of options necessary to find what you are looking for.
The website may not be as slick as some competitors, but it does offer a downloadable platform that does away with some of the less necessary components of the website. Keep in mind that the desktop portal will not run on Apple computers.
Bonuses and Free Spins at Casino-Mate
Bonuses are half of the fun with an online casino, and Casino-Mate knows this well. Currently running a remarkable deposit bonus that supplies a bonus of up to $1,400 NZ, the first four deposits made each have an associated bonus amount dependent on the amount deposited. For those who want to explore the casino first and might be wondering if there is a no deposit bonus, there is not a no deposit bonus welcome at the moment. While the casino regularly runs promotions for free pokies, the welcome bonus on display only kicks 30 free spins in after the first deposit.
It is worth keeping in mind that like all online casinos, the bonus amounts do have wagering requirements before they can be withdrawn. While you can use the bonus money to place wagers on both cards and pokies, the bonus amount needs to be played through 40 to 50 times before it converts into real money that can be withdrawn. For some this makes no difference and they view it as free play money, but it is something to recognise.
Casino-Mate in the Mobile
Fortunately, Casino-Mate has kept up to date with the changing times, and invested in a mobile platform for their games very early on. Maintaining a mobile application that runs on both Android and Apple platforms, they bring the majority of their online offerings to the mobile world. There is an additional deposit bonus match of up to $100 AUS and 40 spins on Avalon, which is nice, and they are regularly adding more games to the mobile portal as they are adapted to the system. Currently, you have access to some of the favourites like Big Kahuna, Avalon, and Sure Win, and they also have video poker for those that prefer to play others on the go. The mobile platform may not yet be complete, but it is constantly growing so it does provide more than enough variety to be entertaining while you travel.
Games at Casino-Mate
Games are the core of every online casino and the reason why people go to them in the first place. In this, Casino-Mate does an excellent job of providing a complete gaming offering. Their partnership with Microgaming ensures that best and newest pokies find a rapid release on their website and that the most popular classic three and five reel games are also available in huge numbers. If pokies are not your cup of tea, there are plenty of card and table games with enough interesting variants to keep things interesting and provide new material. There are not any live games at the moment, unfortunately, but they do offer craps, roulette, and several other animated games that make up for the absence.
Deposits and Withdrawals at Casino-Mate
It is hard to discuss an online casino without talking about money. Inconvenient deposits and withdrawals are the sorts of things that can make an otherwise enjoyable time turn into an unpleasant experience. Casino-Mate has recognised this fact and made an effort to provide a top notch banking experience on both sides of the money transfer. For deposits, they accept all of the standard Visa/MasterCard credit and debit cards in a number of currencies, web wallets like Paysafe, Neteller, Skrill, EcoPayz, and virtual cards like Entropay. Withdrawing winnings is just as easy as the deposits and can use any of the same options for deposits other than Paysafe. So, you may need to enter two sets of information, but the process is straightforward and either instant or 3-5 business days depending on the method used.
Getting Help at Casino-Mate
One of the biggest things that distinguish online casinos is the way that they treat their players. Casino-Mate does a solid job in this context of providing multiple methods of contact for any day and at any time. On their website, there is an instant live chat option that puts you in contact with one of their customer service representatives immediately. The other immediate option is to call toll free and get in touch. For questions that are either less urgent or more complex, you can send an email to them that will net a response in less than 24 hours. Customer service may not be as exciting as the games, but it is a great thing to have access to should you have any questions or issues.
All in all, while the design aesthetic won’t be winning any awards, it is a functional system that works just fine and provides access to hundreds of pokies and dozens of table games.